Returns & Exchanges
If you are not satisfied with your order for any reason, we will accept the return of full-priced items that are in new, unused condition, with original tags attached and when accompanied by an original Houseofluxboutique.com receipt or invoice or gift receipt. Returned items must not be washed, worn or altered. We do not accept returns of sale or custom-made items.
Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. The credit should appear on your next statement. You will receive an email confirming the completion of return processing.
You have the option for returning or exchanging merchandise purchased online by mail or delivery service. All returns or exchanges of online orders by mail or delivery service must be returned within 14 days from the day the order was Received.
By Mail or Delivery Services
To return or exchange items by mail or delivery service, please follow these instructions:
1. Complete the required information on the packing slip included with your package.
2. Securely pack your merchandise, making sure to include all pages of the packing slip. Please try to use the original shipping box and materials.
3.All Customers are responsible for return shipping fee.
4. For purchases made on Houseofluxeboutique.com, mail your return package at any US Postal Service office or FedEx drop- off location, or hand off your package to your US Postal Service mail carrier or Federal Express driver.